Capacity Building in Prof. Festus Aghagbo Nwako Library at Nnamdi Azikiwe University Awka, Nigeria

Abstract

The research work investigated the capacity building and service delivery in Prof. Festus Aghagbo Nwako library of Nnamdi Azikiwe University, Awka. Case study research design was adopted for the study. The population for this study is made up of 67 staff of Prof. Festus Aghagbo Nwako Library of Nnamdi Azikiwe University Awka. There was no sampling size because the population was small and manageable enough for the research. The main instrument used for data collection was questionnaire. The data was analysed using mean. The study found out that the methods used in capacity building in the library are workshop, job rotation, coaching, among others and also that internship is not part of the method used for capacity building. The study also found out that the library provides services such as current awareness, reference services. The problems associated with capacity building in Prof. Festus Aghagbo Nwako library are insufficient administrative commitment, financial problem, and lack of trainers. The strategies for improving capacity building for effective service delivery in Prof. Festus Aghagbo Nwako library are proper funding of capacity building programme, proper staffs' evaluation and good supports from management. The study recommends that the university library should improve on their capacity building programme and the university management should improve on their administrative commitment towards capacity building in the library. The study concludes that library services have been affected by insufficient capacity building.