Capacity Building for Effective Services Delivery of Library Staff in Festus Aghagbo Nwako Library (FANL), Nnamdi Azikiwe University, Awka.

Abstract

The study surveyed capacity building for effective service delivery of library staff in Festus Aghagbo Nwako library (FANL), Nnamdi Azikiwe University, Awka. It adopted a case study research design. Five research questions and five purposes of study, guided the research. The population of the study was made up of 107 library staff. Total enumeration technique was used so there was no sampling. The instrument for data collection was questionnaire titled “Capacity Building for Effective Service Delivery Questionnaire (CBFESDQ)”. Out of the 107 questionnaires administered 90(84.1) were returned and found useful for analysis. Data was analysed using frequencies, percentages and mean scores. The findings of the study revealed that the methods used in capacity building in FANL were job rotation (72%), coaching (77%), seminars (87%) and workshops (91%). It also found that the contents of capacity building programs that enhance library staff services delivery were training on OPAC, SDI, manual/ online cataloguing, library management, readers’ services, ICTs in libraries, digitalization of library resources, current awareness services and institutional repository management. The study revealed that that the capacity building influenced services delivery to a high extent(3.44). It also found that the problems associated with capacity building of library staff are financial problem, insufficient administrative commitment and absence of capacity building policy or framework. Finally, the study found that the strategies for improving capacity building of library staff for effective service delivery are proper funding, improved administrativeA commitment and provision and implementation of capacity building policy. The study recommended that the university library management should improve on the capacity building Programme for their staff to enable them acquire new skills for effective service delivery