APPLICATION OF ARTIFICIAL INTELLIGENCE IN SERVICE DELIVERY IN ACADEMIC LIBRARIES IN PUBLIC UNIVERSITIES IN SOUTH-EAST, NIGERIA

Abstract

The study investigated the application of artificial intelligence in service delivery in academic libraries in public universities in South East, Nigeria. Three research questions guided the study. Descriptive survey research design was adopted for the study. The population of the study consisted of 347 librarians in public universities in South East, Nigeria. A sample size of 174 librarians was drawn for the study using proportionate stratified sampling technique. A researcher-developed questionnaire titled ‘‘Application of Artificial Intelligence in Service Delivery Questionnaire (AISDQ)’’ was used for data collection. Mean and standard deviation were used for data analysis. The results of the study showed among others that artificial intelligence are not applied in delivery of acquisition, cataloguing and reference services in academic libraries in public universities in South East, Nigeria. Based on the findings, it was recommended among others that University management should invest funds into annual training of librarians to enable them acquire skills and knowledge in application of artificial intelligence to improve service delivery in academic libraries.