Readers’ Assessment of the University E-Library Facilities and Services

Abstract

The e-library users of the Faculty of Law, Nnamdi Azikiwe University, Awka, was used to conduct a survey to ascertain their opinions on the facilities and services provided for their use in the areas of adequacy of computers, accommodation, seats, tables, power supply, hours of operation, ventilation, databases accessed, staff/users relationship. Questionnaire was administered to 154 of the students in a planned order, in such a manner that every user on entering the library was administered with a questionnaire. This exercise lasted for one week and was done in such a way that there was no duplication of questionnaire administration. All the administered questionnaire were duly returned representing 100% return. The work revealed that the users were satisfied with the following facilities/resources: accessing e-mail, general web browsing, sanitation, lighting, ventilation, chairs and tables, opening hours, security. Equally, the following challenges with using the facilities/resources were revealed: slow access speed, limited access to computer, too many information retrieved, takes too long to view/download pages, power failure and limited bandwidth, closing time. It is recommended that the law library management should note the areas required for improvement and pay special attention to the areas of comments by students. Awareness should also be created on the ICT services provided to enable students explore them.