Design and Implementation of a Tertiary Institution Web-Based Student Complaint Management System

Abstract

The objective of this work is to design and implementation a tertiary institution Web-based Student Complaint Management System. It is no gainsaying that many students face a lot of challenges in tertiary institution due to the fact that complaint registration is difficult. In the case where the complaint registration is not difficult, responses to complaints tend to be quite slow. However, we considered building a system that will allow students make complaints in a much easier manner, and also keep accurate track of complaints made. A computerized complaint management system gives students the ability to air concerns without fear of being punished or penalised. The research methodology adopted for this study is Waterfall Methodology. In the system design, the data flow was modelled to capture the procedures used in the system. The tools used for the development are PHP programming language, JavaScript, Hyper Text Mark-up Language (HTML), Cascading Style Sheet (CSS), and MySQL. The MySQL server application served as the Database Management System (DBMS), while Visual Studio Code application served as the Integrated Development Environment (IDE). The ultimate achievement of this research is a web-based student complaint management software that is very effective and efficient in meeting the project objectives and the same time, user friendly.